Therapy Coordinator - Miami, FL

Description

ADVANCED LYMPHA PRESS THERAPY COORDINATOR – Miami, FL

Part-Time | Field-Based

• Part-time, flexible schedule
• Field-based position providing in-home patient care and education
• Opportunity to make a direct impact on patient outcomes
• Mission-driven healthcare organization improving patient outcomes through innovative DME solutions

This is a part-time, field-based role offering $125 per completed delivery (including device delivery, trial, and patient education), providing an opportunity to earn based on performance
. The Advanced Lympha Press Therapy Coordinator performs in-home device deliveries, trials, and patient education within a designated geographic territory. Focusing on building strong patient relationships, this role ensures a positive customer experience while utilizing company communication and documentation technology professionally and efficiently. The Coordinator works closely with internal teams to support patient access, proper device use, and overall satisfaction.

• Complete Medicare Advantage trials, explaining the benefits of advanced model pumps, trialing both 51 and 52 devices, and reviewing out-of-pocket differences
• Schedule and perform product demonstrations, including taking patient measurements and providing instructions for proper use of Lympha Press compression devices
• Ensure patients are properly sized for correct device fit and comfort
• Educate patients on all aspects of compression therapy devices, including garment application, prescribed protocols, and initiating therapy sessions
• Clearly communicate patient rental agreements and financial responsibility, as well as verbal instructions to patients and caregivers based on individual needs
• Manage and respond professionally to patient questions and concerns regarding devices or required documentation
• Confirm scheduled appointments in advance, provide expectations for in-home visits, and organize equipment and supplies for effective patient education
• Collaborate with internal operations teams on order completion and documentation
• Identify, elevate, and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible
• Utilize company translation resources or partners to eliminate language barriers when applicable
• Perform all duties in compliance with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements
• Travel extensively within assigned territory to service patients and conduct in-home visits
• Work professionally and collaboratively with other company employees, managers, and departments
• Perform all job functions in alignment with the Company Mission, Vision, and Goal Statements

• High School Diploma or GED required; minimum six (6) months of related healthcare experience; professional certification or license preferred but not required
• Previous medical device industry experience a plus
• Strong written and verbal communication skills
• Effective organizational, time management, and multitasking abilities
• Knowledge of technology including scheduling, travel, and documentation applications
• Self-motivated, self-disciplined, and able to work independently while meeting role expectations
• Flexibility to travel to patient homes or healthcare settings for appointments
• Ability to quickly learn and effectively use company-specific software and handheld technology tools

• Ability to lift and carry up to 60 pounds
• Ability to sit, stand, bend, kneel, and reach as required for patient care
• Ability to read printed materials and computer screens
• Hearing and speech required to communicate in person and over the phone
• Manual dexterity to perform job functions and…