Patient Scheduler – Oncology

• Schedule all types of complex treatments with attention to detail
• Answer incoming phone calls and contact patients to determine proper treatment times
• Provide exceptional customer service and educate patients on CTU appointment preparation
• Schedule multiple treatments across multiple modalities and entities using scheduling software and network drives
• Review and compare previous imaging reports with current orders
• Coordinate processes and timing for special procedures or treatments as required by physicians and facilities
• Notify appropriate parties when patients require labs, allergy premedication, oral sedation medication, or implant information
• Interact with referring physicians, radiologists, technologists, and patients to ensure smooth coordination of procedures and exams
• Adhere to University and unit-level policies and procedures and safeguard University assets

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• Ability to manage high call volumes
• Ability to use multiple computer applications, scheduling software, and network drives
• Knowledge of complex medical terminology and precise scheduling protocols
• Ability to obtain and verify demographic and insurance information
• Ability to screen and verify information accurately when scheduling CTU appointments
• Ability to coordinate diagnostic therapy, treatments, procedures, and exams
• Ability to communicate with patients, referring physicians, radiologists, and technologists
• Ability to adhere to University and unit-level policies and procedures
• Ability to safeguard University assets

Demonstrates expertise in scheduling complex medical treatments and coordinating with healthcare professionals while providing exceptional customer service. Proficient in managing high call volumes and utilizing scheduling software to ensure accurate appointment preparation and patient communication.

• Complex Medical Terminology
• Scheduling Software Proficiency
• Patient Coordination
• Customer Service Excellence
• Insurance Information Verification

• Scheduling Protocols
• Demographic Information Verification
• Diagnostic Therapy Coordination
• Treatment Procedure Coordination
• Imaging Report Comparison

• Attention to Detail
• Effective Communication
• Interpersonal Skills
• Problem-Solving

• CTU Appointment Preparation
• Patient Interaction
• Referring Physicians Coordination
• University Policies Adherence

• Computer Applications
• Network Drives