Patient Care Assistant- Bh

The Patient Care Assistant supports the department by providing direct patient care (i.e. clinical and administrative duties). Patient Care Assistant will be cross-trained and expected to perform duties outlined in Track 1 and Track 2.

Track 1 - Responsible for completing a variety of medical/administrative related tasks in support of the medical/psychiatric provider.
Track 2 - Works with the Behavioral Health, Medical Care & Dental Care Department Interdisciplinary Team to support the medical/psychiatric provider in the provision of clinical and administrative assistance to patients.

Essential Job Responsibilities
Maintain effective communication with patients in reference to wait time, patient needs, expectations and patient feedback.
Escort patients to the different areas within the medical office (check-in/out, lab, exam room).
Complete all tasks sent via EHR by the requested timeframe.
Ensure compliance with health center’s policies and procedures as it relates to medical examination of every patient seen.

Administrative Duties - Track 1
Ensure proper and timely check-in of patients and prepare patients for medical examinations.
Assists with the coordination of patient flow.
Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements.
Schedule follow-up appointments for patients.
Timely and accurate documentation.
Receive/send documents via fax per provider request.
Make phone calls and document in EHR per provider request.
Record pertinent information on forms.

Administrative Duties - Track 2
Ensure proper and smooth operational flow as it relates to patient visits (i.e. prioritizes patient flow based on medical needs).
Ensure proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goal requirements.
Review and document patient vital signs in the HER.
Update and record patient information in the EHR:
Allergies, reconcile medication list, review immunizations, history forms and other information as required.
Prepare and review next day patient schedules & care requirements to maintain patient flow.
Assist with the completion of forms as needed:
Women Infant Children (WIC), Pre-operative Surgical, Work Excusal/Return to Work and Proof of Pregnancy
Ensure proper Patient Health Questionnaire-9 (PHQ-9)- Depression screening for risk of suicide for every new and follow up patient.

Clinical Duties - Track 1
Collect and accurately documents patient vital signs in the EHR.
Report abnormal findings to the Registered Nurse and/or Medical/psychiatric Provider.
Prepare venipuncture forms.
Prepare Advance Beneficiary Notice (ABN) forms as required and inform patients of any costs associated with lab draws.
Prepare and complete lab orders/requisitions.
Ensure proper collection, labeling and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood.
Assist Medical Providers with medical procedures/testing by performing:
Electrocardiogram (EKG’s), vision and hearing test, diabetic, foot/monofilament test, fall risk assessment (65 &over), waived testing, results documentation & log Maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B).
Review visit summary with patient upon discharge by provider.
Ensure proper processing and specimens are securely enclosed for transport to lab

Clinical Duties - Track 2
Prepare rooms for clinical examination and patient procedures as directed.
Ensure materials/supplies/equipment are fully stocked and available.
Assist Medical Providers with procedures/testing and ensures proper documentation in medical record:
Pap smear, colposcopy, biopsy, vaginal…