Lead Surgery Services Representative- Bascom Palmer Eye Institute, Miami, FL

Position: Lead Surgery Services Representative- Full Time Bascom Palmer Eye Institute, Miami, FL
University of Miami -  - Responsibilities:
Obtains, confirms, and enters demographic, financial, and clinical information for financial clearance of scheduled patient accounts;
Monitors cancellations to maintain schedules and fill slots;
Contacts patients’ families or physicians’ offices to obtain missing insurance information;
Verifies insurance eligibility and notifies patient/provider of issues;
Creates patient identification bands and validates information;
Leads and mentors lower-level staff; assists with training;
Handles complex inquiries via phone/email/web/fax; maintains professionalism under stress