Senior Human Services Program Specialist

Senior Human Services Program Specialist with the Agency for Health Care Administration conducts surveys of health care facilities and programs to ensure compliance with State and Federal regulations, including Medicare/Medicaid certification and State licensure requirements. The incumbent coordinates with team members, documents findings, prepares reports, makes recommendations for corrective action, and conducts follow-up visits and complaint investigations. This is a mission-essential position that may require work during weekends, holidays, and emergencies.

• Knowledge of facility survey process and health care facility regulation
• Proficiency with computer programs including ASPEN, Microsoft Word, Outlook, and Power Point
• Ability to perform oral communication, attentive listening, and interview procedures
• Ability to determine work priorities, assign work, and ensure proper completion of assignments
• Knowledge of principles of administration and management
• Ability to establish and maintain working relationships with others