Assistant General Manager

From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting‑edge experience in the world of hotels as theater. We have an exciting job opportunity to join our team as an Assistant General Manager.

Under the guidance of the General Manager, this position will be required to lead and inspire the hotel team to achieve Company and Hotel business objectives. This position will be responsible for the planning and managing of the room and related areas’ operations of the hotel to achieve guests’ satisfaction and quality service while meeting and exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel.

• Plan, organize, facilitate, attend and/or participate in various hotel and departmental meetings
• Ensure compliance of brand standards, operating procedures and policies
• Determines the direction, support, training and tools by being a consistent relationship builder to ensure the sense of empowerment necessary to provide win/win decisions for any internal/external customer challenges that may arise
• Directs all activities of the Front Office, Housekeeping, and Engineering Departments and communicates with other departments to ensure complete guest and associate satisfaction
• Attends bimonthly management lobby/hotel functions
• Monitors and reviews guest comments via Review Pro to identify areas for improvement and shares with staff to assist in improving guest satisfaction, guest relations and guest loyalty scores and responds directly to guest as necessary
• Ensure Front Office, Housekeeping, and Engineering Departments efficiencies and service levels through scheduling and monitoring staffing levels
• Monitors availability and occupancy on a daily basis and constantly communicates with revenue manager to resolve any challenging issues
• Complete and issue employee evaluations upon approval of the General Manager.
• Participates in Fire Safety and Loss Prevention programs

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
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Participate in community events and ensure corporate social responsibility goals of Ennismore are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the General Manager.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with Ennismore’s policies and procedures.

Assimilate into Ennismore’s culture through understanding, supporting and participating in all Ennismore elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the…