Room Attendant

Room Attendant page is loaded## Room Attendant locations:
FL - Miami Beach - Loews Miami Beach Hoteltime type:
Full time posted on:
Posted Todayjob requisition :
R0074007A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
** Job Specific
*** Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
* Cleans and sanitizes all assigned rooms and bathrooms
* Follows the designated sequence of room assignments
* Cleans guestroom windows to hotel standards
* Replaces all amenities and linens according to hotel standards
* Keeps cart and linen closets clean and orderly
* Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
* Notifies Supervisors of discrepancies such as vacant rooms, etc.
* Turns in lost and found items as per hotel standards
* Reports items of value left unsecured in hallways and guestrooms
* Cleans assigned rooms within shift time requirements, passing all inspections
* Removes Room Service trays from rooms and places in on floor by room entrance
* Replaces burned out light bulbs according to hotel standards
* Assists in preparation and deep cleaning of VIP rooms
* Cleans spots on walls
* Cleans spots on carpets
* Completes special cleaning projects
* Refills cleaning bottles with chemicals according to department guidelines
* Applies excellent guest relations skills when interacting with guests
* Interacts with guests in a friendly and professional manner
* Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
* Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
* Satisfies guest requests for information and services
* Demonstrates a friendly attitude to co-workers and all other hotel staff
* Treats guests and other employees with courtesy and respect
* Consistently maintains a positive attitude that ensures the best guest experience
* Gives recognition to repeat guests
* Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
* Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken
* Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
* Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
* Thorough knowledge of proper cleaning methods for various surfaces
* Uses proper chemicals when cleaning as described by the department’s procedures
* Thorough knowledge of proper carpet and upholstery care policies and procedures
* Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
* Performs all duties in a timely and professional manner
* Performs a visual inspection before leaving any areas
* Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
* Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
* Observes hotel telephone etiquette, message, and call handling procedures
* Reads departmental log book and bulletin board on a daily basis
* Observes guidelines for using and maintaining all pertinent equipment
* Complies with all specific HOSTAR policies and procedures
* Follows policies and procedures in preparing for and performing turndown service
* Attends all department meetings as scheduled
* Maintains assigned closets and employee areas in accordance with established policies and procedures
* Demonstrates ability to provide coverage in related departments as directed
* Special projects and duties as assigned
** General
* ** Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
*…