Bell Person

The Double Tree by Hilton Miami Airport Convention Center is seeking an experienced Bell Person to join our team. This position is 100% on‑site, no remote work.

The Double Tree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin Expressway adjacent to the Blue Lagoon Business District. The hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 square feet of Hotel Meeting and Function Space and a Convention Center with 152,000 square feet of meeting, event and exhibit space.

This position will be a non-exempt position and will report to the Front Office Manager.

Pay rate for this role is $14/hour. The bell person is responsible for assisting with the check‑in/check‑out processes and, as needed, for guests, and for accommodating guests during their stay in an attentive and efficient manner. He/she is also responsible for assisting with luggage.

• Approach all encounters with guests and employees in a friendly, service‑oriented manner.
• Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with AFP Management standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.
• Escort guests to rooms upon request.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Deliver messages to meeting rooms.
• Maintain list of local transportation guides, churches, sport arenas, etc.
• Provide information, maps, and directions as necessary.
• Deliver flowers, packages and messages to guestrooms.
• Assist with room changes.
• Notify security of accidents and complete appropriate documentation.
• Answer console to assist Front Desk Agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Assist Bell Staff as needed.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

• Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co‑workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions. Must routinely meet deadlines. Must be able to multi‑task.
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must not have any moving violations on driving record.
• Flexible and long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

The Double Tree by Hilton Miami Airport Convention Center offers Medical, Dental, Vision, a 401k plan, Hilton travel benefits, free lunch, and parking.

The Double Tree by Hilton Miami Airport Convention Center is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D