E11EVEN - Director of Housekeeping

Overview

The Director of Housekeeping leads the Housekeeping operation with precision, pride, and an uncompromising commitment to cleanliness, safety, and elevated service. This role ensures guestrooms, public areas, and back-of-house spaces consistently reflect the luxury standards and high-energy lifestyle of E11EV
EN Hotel & Residences. The role delivers a flawless guest environment throughout every stay, balancing service excellence with operational discipline by driving efficiency, controlling expenses, and maximizing productivity. The Director develops strong housekeeping leadership, sets clear expectations for performance and presentation, and partners closely with other departments to ensure the hotel operates seamlessly, safely, and at the highest level of quality.

Location:

Miami, FL – E11EV
EN Club Hotel & Residences

• Provide leadership to the Housekeeping team by coaching, counseling, and holding leaders and associates accountable to Highgate standards while fostering pride, ownership, and consistent performance.
• Ensure ongoing compliance with Standard of the Week training by applying effective training practices that reinforce quality, safety, and service consistency.
• Design and maintain structured, proactive cleaning programs, including floor care, deep cleaning cycles, and mattress rotation, supported by clear position-specific checklists that drive consistency and accountability.
• Oversee all housekeeping equipment to ensure proper maintenance, safe usage, and operational efficiency, while enforcing full compliance with corporate risk management and chemical handling standards.
• Maintain control of departmental inventory through accurate monthly, quarterly, and annual counts of guestroom supplies, amenities, and cleaning products, ensuring appropriate par levels and responsible cost management.
• Oversee high-volume room turns and peak operational periods, ensuring efficiency without compromising cleanliness, presentation, or guest safety.
• Ensure consistent execution of departmental opening and closing procedures and manage external vendor relationships to support specialty cleaning and laundry services.
• Oversee interviewing and hiring processes in partnership with Human Resources, ensuring Housekeeping leaders are selected, onboarded, and trained in accordance with Highgate standards.
• Build strong team morale through hands-on leadership, structured training, and ongoing communication, reinforcing expectations and recognition across the department.
• Conduct daily room inspections and regularly inspect guestrooms alongside supervisory staff to reinforce standards, provide on-the-spot coaching, and uphold accountability.
• Ensure all VIP rooms are inspected prior to arrival and that guestrooms, public spaces, and back-of-house areas consistently reflect elevated cleanliness and safety standards.
• Protect guest privacy and security through strict adherence to established procedures and reinforce confidentiality expectations across the department.
• Partner with Engineering by submitting, tracking, and following up on work orders to ensure maintenance issues are addressed promptly and effectively.
• Lead daily pre-shift meetings to align room attendants and housemen on priorities, expectations, and guest needs for each shift; review nightly room status by reconciling Housekeeping reports with the PMS and resolving discrepancies to maintain operational accuracy.
• Manage labor scheduling and payroll processes in alignment with business forecasts, budget guidelines, and productivity standards, ensuring accuracy and fiscal responsibility. Maintain compliance with purchasing, invoicing, and financial controls to support sound departmental expense management.
• Maintain consistent communication with Guest Services and other departments to support seamless operations and timely response to guest needs. Oversee departmental communication tools and protocols, ensuring professional use of radios, pagers, and communication etiquette at all times.
• Coordinate large-scale arrivals and departures, including group movements and major turn days, while monitoring out-of-order, out-of-service, discrepant, and show…