E11EVEN -Guest Services Agent

Highgate Hotels -  -  - Responsibilities:
Welcomes every guest at the Front Desk with confidence, warmth, and professionalism, creating a strong first impression that reflects the service energy of E11EV
EN Hotel & Residences.;
Processes guest check-ins and checkouts efficiently and accurately, ensuring proper identification, payment authorization, and adherence to brand service standards.;
Completes required operational reports, including bucket checks, room rate verification, and housekeeping reports, ensuring accuracy and timely submission.;
Actively promotes hotel programs, guest initiatives, and special promotions while maintaining a clean, organized, and professional Front Desk work area.;
Operates all Front Desk systems and technology platforms with accuracy and confidence, completing shift duties and checklist requirements efficiently and on time.