Operational Support Specialist

Description

KWPMC is seeking an Operational Support Specialist to serve as a professional, front-facing presence across multiple properties. This role focuses on guest relations, access control, problem resolution, and amenity oversight, while maintaining a visible leadership presence in high-traffic areas.

The FOH Operational Support Specialist plays a critical role in shaping the guest experience and ensuring safety, professionalism, and service consistency.

• Serve as the first point of contact for residents, guests, and visitors.
• Support multiple properties and shifts in a designated region.
• FOH will cover various roles to include Front Desk, Amenity Attendant, Administrative Assistant, and any other Front of House roles.
• Deliver a professional, welcoming, and service-oriented guest experience.
• Manage guest inquiries, concerns, and complaints with calm, effective resolution.
• Provide information and guidance regarding property rules, amenities, and services.
• Monitor and control building access, ensuring compliance with credentials and security procedures.
• Track guest interactions, incidents, and resolutions using company systems and logs.
• Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones.
• Escalate issues appropriately while maintaining guest confidence and safety.

• Strong interpersonal and communication skills.
• Proven customer service or guest-facing experience (hospitality, concierge, security, or property management preferred).
• Ability to remain professional and composed in high-pressure situations.
• Must be versatile in ability to cover multiple FOH roles.
• Strong problem-solving and situational awareness.
• Basic reporting and documentation skills.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.
• Ability to work indoors and outdoors.
• Willingness to travel between KWPMC properties as needed.

Yes. Local travel between properties.

• Education:
  
  High School or better.
• Preferred:
  Bachelors or better in Hospitality and Resort Management or related field.
• Experience:
  
  1 year of hotel or luxury condo work experience.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.