Director of Banquets - of Med

Overview

Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt;

there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Organization - Hyatt Regency Miami

Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt;

there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our Hyatt Culture is represented by our mission, values, and goals through:
Innovation, Respect, Service-Orientation and Inclusion. Innovative, Hyatt employees are forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer focused by providing authentic hospitality in every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.

To proactively oversee and manage the daily operations of the Events Services and Set Up Department. This role provides leadership, support, and direction to the Banquet and Convention Services department and works closely with all other hotel departments and the James L. Knight Center team to ensure seamless event execution and consistently positive guest experiences.

• Support and manage the Event Services & Set Up Department in partnership with the Food and Beverage Team, Culinary and Stewarding Team, Events Team, and other hotel departments. Leadership responsibilities may also extend to Convention Services Set-Up and Banquet Beverage operations.
• Supervise, empower, lead, coach, and motivate the Banquet team and management team, including assistant managers, leads, servers, and house persons, to deliver exceptional guest service and foster high associate engagement.
• Assist the hotel in achieving top service scores on Meeting Planner surveys through clear communication, detailed review of Banquet Event Orders, and coordination with guests and internal teams.
• Ensure all functions and meetings are set up accurately and on time while maintaining food, beverage, and meeting standards.
• Proactively assess and plan staffing and equipment needs to support successful event execution
• Ensure effective coordination and execution of events with Culinary, Stewarding, Events and Convention Services, Convention Services Floor, and Beverage teams.
• Maintain a high-energy, positive, and professional presence at all times
• Develop innovative and creative décor concepts for banquet function spaces
• Oversee both short-term and long-term banquet functions, including front- and back-of-house operations
• Create an environment that upholds the highest standards of service quality through effective hiring, training, development, promotion, and ongoing…