Front Desk Supervisor - Embassy Suites Miami Airport

Position: Front Desk Supervisor - Embassy Suites By Hilton Miami Airport
Embassy Suites by Hilton Miami International Airport  (Use the "Apply for this Job" box below). hilton com/en/hotels/miaspes embassy suites miami international airport/ is searching for a Front Desk Supervisor to join their Front Office team  This position will report to the Director of Front Office

The ideal candidate will have a minimum of 1 2 years' experience in Front Office in a hotel  Open flexibility and willing to work mornings and nights is required  the needed schedules are Fridays, Saturdays and Sundays  Hilton and OnQ are highly preferred but not mandatory  Bi lingual is highly preferred

** Shift Pattern:
** Open availability for all shifts including overnights and Weekend/holiday availability is required

** The Benefits: *
* We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits  Hilton offers its eligible team members a comprehensive benefits package including:

+ Access to your pay when you need it through Daily Pay
+ Medical Insurance for you and your family
+ Mental Health Resources
+ Best in Class Paid Time Off  PTO
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401 k
+ Employee stock purchase program  ESPP    purchase Hilton shares at 15% discount
+ Debt free education:
Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs

_ Available benefits may vary depending upon property specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable _

** What will I be doing?*
* As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check in and check out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
+ Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
+ Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
+ Schedule, assign daily work, lead pre shift meetings, inform and train team members
+ Monitor, observe and assist in evaluating team member performance
+ Monitor lobby traffic and adjust staffing accordingly

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels  For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value  Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands   hiltonworldwide com/our brands/index php    Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day   And, our amazing Team Members are at the heart of it all

** Job:
** _Guest Services, Operations, and Front Office_

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* Title:

** _Front Desk Supervisor   Embassy Suites By Hilton Miami Airport_

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* Location:

** _null_

** Requisition :
** __

** EOE/AA/Disabled/Veterans**