Front Desk Host

Front Desk Host - $20/HR HYATT Hotels
• Miami, FL, United States

Andaz Miami Beach is a landmark art‑deco building and pioneering luxury lifestyle hotel in the heart of Mid‑Beach. With 287 guestrooms, 64 suites, and the only ocean‑view arrival experience, the property caters to guests with a full‑service spa, fitness center, a José Andrés destination dining experience, two pools, and a Beach Club. The 25,000 sq.f. event space facilitates celebratory gatherings that reflect Miami’s music, art, and fashion culture.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives an opportunity for engaging conversation and has a direct impact on creating a memorable guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You will be the face of Hyatt as a Front Office Associate and may also be required to assist with PBX telephone operator and concierge duties as needed.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive and be skilled at multitasking in a fast‑paced environment. Front Desk Hosts will be eligible for up to 18% commission on upsales.

• Greeting and thanking guests as per Forbes standards.
• Perform all guest check‑in and checkout procedures; which includes obtaining or confirming guest information, assigning rooms, activating and distributing keys, etc.
• Posting charges to appropriate guest accounts and collecting payment for room charges and other fees.
• Make and confirm reservations for guests.
• Answer phones and direct calls to appropriate personnel.
• Anticipate and address guests’ needs, and resolve their problems and complaints.
• Collaborate and communicate with other internal departments to ensure guest satisfaction.
• Follow all established SOPs and use approved checklists.
• Upsell guest rooms and promote World of Hyatt (WOH) and other hotel services.
• Complete various additional tasks and assignments as needed.
• A minimum of a diploma in Hospitality/Tourism Management or a relevant field.
• Ability to speak a second language fluently will be considered an asset.
• Good working knowledge of Reserve/Opera software.
• Excellent proficiency with Microsoft Suite applications.
• Refined verbal and written communication skills.
• Ability to work a flexible schedule; weekends, holidays, overnight shifts.
• Physically agile, ability to stand or walk for long periods of time.
• Excellent time management and organizational skills.
• Excellent problem‑solving skills.
• Well‑groomed, professional appearance.

• Free room nights, discounted and Friends & Family room rates.
• Medical, dental, and vision insurance with only a 30‑day waiting period.
• 401(k) with company match.
• Free parking.
• Generous paid time off.
• Paid family bonding time and adoption assistance.
• Tuition reimbursement.
• Employee stock purchase plan.
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more.

• Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply now!