Night Audit Relief​/Front Office Supervisor

Night Audit Relief / Front Office Supervisor

The Night Audit Supervisor oversees the nightly operations of the Front Office and Night Audit staffs. Act as the contact person for guests and other hotel departments during the graveyard shift, while also performing day‑time Front Office Supervisor duties.

• Supervise the night accounting employees; review and verify work, train, schedule, and conduct performance appraisals.
• Reconcile and complete all daily front desk agents’ work.
• Run Find trial balance to post rooms and close the day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Investigate all service and safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations.
• Write and supervise the creation of incident reports.
• Monitor investigations to their timely conclusion. Ensure appropriate follow‑up with guests and visitors, documenting all contacts.
• Check guests in and/or out.
• Operate/handle telephone lines.
• Escort incoming guests to their rooms when feasible.
• Carry out additional duties as necessary and assigned.
• Carry out any reasonable request by Management that is capable of being performed.

• Ability to make decisions based on set policies and procedures.
• Oral and written communication skills.
• Good telephone etiquette.

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical, dental, vision plans, life insurance, short‑term and long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord‑managed hotels, as well as training & development and career advancement opportunities.

Our culture is based on our five Cornerstones:
Quality, Integrity, Community, Profitability, and Fun. We strive to hire the best associates in the market. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. We value work‑life balance, diversity, and our commitment to providing the best customer service and quality accommodations in every market we exist.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer (M/F/D/V). We maintain a drug‑free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.