Housekeeping Manager - Miami, FL

Overview

Job Description:

On-Site full-time housekeeping management opportunity in Miami, FL. The position leads third-party housekeeping and laundry relationships to meet Sentral's cleanliness and service standards for guests and residents. The role includes implementing inventory, service levels, quality-control audits, and cost controls. This listing notes that the job is on-site at the property and may involve working with military-affiliated job seekers per the organization's partnership practices.

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service.
• Manage the third-party vendor relationship for laundry and housekeeping; may manage internal Sentral team if there is one.
• Ensure housekeeping staff are attentive, friendly, helpful, and courteous to guests, managers, and co-workers.
• Develop service standards and procedures for the community/company, including scorecards and methods to measure quality control and service levels.
• Ensure all Housekeeping associates are trained and consistently follow service standards and procedures.
• Administer scorecards and performance evaluations and conduct daily stand-up meetings.
• Ensure all Housekeeping associates are trained to use mobile applications and systems (Breezeway, Entrata, Guesty, Dash, etc.).
• Provide daily cleaning assignments to the housekeeping team.
• Inspect cleanliness and ensure standards are met; perform quality-control inspections of units and buildings.
• Communicate with the Hospitality Experience Manager about room status and any delays affecting guests or residents.
• Assist with laundry coordination, including pick-up/delivery schedules and team instructions as needed.
• Maintain and organize housekeeping supplies, linens, and inventory; restock soaps, shampoos and related items.
• Collaborate with the Director of Property Operations on cost controls and expense management related to housekeeping and inventory.
• Determine storage areas for inventory and setup if not already established.
• Coordinate gifts/amenities for guests and residents with the Hospitality Experience Manager for check-ins.
• Work with the Director of Building Services and/or Director of Property Operations for residential cleans and communications.
• Handle difficult staffing duties, including understaffing, disputes, and disciplinary procedures, potentially through third-party vendors if Sentral lacks internal housekeeping capability.
• Ensure confidentiality and security of guest rooms; report maintenance deficiencies and items in need of repair.
• Use mobile applications/technology to communicate with the team and report progress.
• Perform other related duties and assignments as needed.

• High School/GED
• 2-3 Years in a Housekeeping Manager/Supervisor role (Preferred)
• 3+ years of hotel experience (Preferred)
• Thorough knowledge of the housekeeping field (hotel or Airbnb-related)
• Proven leadership ability; fosters team morale, open dialogue, and accountability
• Detail-oriented, adaptable, and able to thrive in a high-pressure environment
• Willingness to learn and use new technology, especially mobile applications
• Strong oral and written communication skills
• Highly organized; driven to deliver high-end guest and resident experiences
• Ability to diffuse and resolve customer concerns without escalation
• Flexible schedule, including evenings and weekends

• City:
  Miami
• State:
  Florida
• Job Code:
  Hospitality_ Hospitality
• Affiliate Sponsor:
  Sentral
• Salary Range: $45,000-$60,000