Reservations Manager

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Reservation Manager | High-Volume Multi-Unit Restaurant Group – Miami

Are you the kind of person who can read a room before even stepping into it? Do you thrive in fast-paced environments where timing, flow, and flawless execution are everything?

A dynamic and highly acclaimed restaurant group in Miami is seeking a sharp, proactive Reservation Manager to oversee the guest booking experience across multiple locations. This is not your average reservations job — it's a strategic role at the intersection of guest relations, operations, and hospitality tech.

What You’ll Own:

• The Guest Journey:
  You’ll be the architect of the first impression — managing reservations, pacing, and communication for daily service, VIPs, large parties, and events.
• Platform Mastery:
  Leverage tools like 7
  
  Rooms and Open Table to build smart booking systems that balance volume with experience.
• Team Alignment:
  Coordinate with hosts, managers, and front-of-house teams to ensure every shift runs like clockwork.
• Data & Strategy:
  Use reporting tools and trend analysis to improve table turns, reduce no-shows, and fine-tune the booking process.
• Problem-Solving:
  Handle reservation conflicts or guest issues with calm, professional confidence.
• Training & Support:
  Coach and empower on-site teams to ensure consistency in guest communications and booking accuracy.

What We’re Looking For:

• Proven experience managing high-volume reservations in upscale or multi-unit dining environments.
• Strong working knowledge of 7
  
  Rooms, Open Table, and guest CRM platforms.
• A hospitality-first mindset with a strong understanding of restaurant operations and guest flow.
• Excellent communication and organization skills with a calm, solution-driven approach under pressure.
• Flexibility to work evenings, weekends, and holidays.

What’s In It for You:

• Competitive compensation
• Health and wellness benefits
• Opportunity to play a key role in one of Miami’s most respected and fast-growing hospitality groups

Interested candidates should submit their resume to the email listed in this job post. Only qualified applicants will be contacted for next steps.

Mid-Senior level

Full-time

Management

Hospitality and Restaurants