Hospitality Manager - Miami, FL

Overview

The Hospitality Manager serves as the on-site operational leader for the Third Party Hospitality Program (TPHP), managed by Black Briar Hospitality, within a luxury residential condominium. The program manages only transient guests, providing a full suite of hotel-style services, including valet parking, doorman and bellman service, housekeeping, in-unit maintenance, concierge, incidental billing, and key access management. The Hospitality Manager oversees the entire guest journey from check-in to check-out, ensuring each stay reflects Black Briar s commitment to luxury service, compliance with Miami s short-term rental regulations, and the brand s operational excellence.

This role leads the on-site hospitality team, manages departmental operations, and maintains accountability for financial and administrative functions.

• Leadership and Operational Management:
  Develop and implement the strategic vision and operational plan for the hospitality program, aligning with the expectations of ultra-luxury living and the directives of the Board of Directors or Ownership Group.
• Leadership and Operational Management:
  Direct the day-to-day operations of TPHP in adherence with Black Briar standards.
• Leadership and Operational Management:
  Foster a culture of excellence, accountability, teamwork, and continuous professional development.
• Leadership and Operational Management:
  Lead, train, and motivate teams across Valet, Bell, Door, Guest Services, Front Desk, Housekeeping, and Maintenance.
• Leadership and Operational Management:
  Liaise with property ownership, the condominium association, and Black Briar corporate management.
• Leadership and Operational Management:
  Develop and maintain Standard Operating Procedures (SOPs) for transient guest operations.
• Leadership and Operational Management:
  Conduct regular staff briefings, training, and performance reviews.
• Leadership and Operational Management:
  Maintain clear and consistent communication with the Board of Directors or Ownership Group, residents, and staff. Prepare and present regular reports on program operations, financial performance, and guest/resident satisfaction.
• Guest Experience and Service Excellence:
  Oversee all guest interactions, ensuring professionalism and warmth.
• Guest Experience and Service Excellence:
  Manage service recovery with discretion and urgency.
• Guest Experience and Service Excellence:
  Maintain presentation standards across all guest-facing spaces.
• Guest Experience and Service Excellence:
  Support concierge and front desk coordination to guarantee a seamless stay.
• Program-Specific Responsibilities (TPHP Operations):
  Oversee and coordinate transient guest stays, ensuring service delivery from check-in to check-out.
• Program-Specific Responsibilities (TPHP Operations):
  Direct valet, bell, and doorman staff to deliver premium arrival and departure service.
• Program-Specific Responsibilities (TPHP Operations):
  Manage real-time guest requests via the mobile app.
• Program-Specific Responsibilities (TPHP Operations):
  Coordinate housekeeping and in-unit maintenance scheduling.
• Program-Specific Responsibilities (TPHP Operations):
  Maintain compliance with all Miami STR regulations.
• Program-Specific Responsibilities (TPHP Operations):
  Monitor guest satisfaction and departmental response metrics.
• Financial and Administrative Oversight:
  Oversee the development and management of the annual budget, ensuring fiscal responsibility, maximizing operational efficiency, and providing insightful financial reporting.
• Financial and Administrative Oversight:
  Analyze financial performance, identify trends, and implement strategies to enhance the program s financial health.
• Financial and Administrative Oversight:
  Identify, negotiate with, and manage relationships with high-quality vendors and contractors for various services, ensuring exceptional service delivery and cost-effectiveness.
• Financial and Administrative Oversight:
  Manage departmental budgets and expense controls.
• Financial and Administrative Oversight:
  Approve vendor invoices and payroll.
• Financial and Administrative Oversight:
  Oversee guest billing and incidentals.
• Financial and Administrative Oversight:
  Maintain operational logs, audits, and reports for ownership and corporate review.

• Knowledge, Skills and Abilities:
  
  Strong leadership and financial management skills.
• Knowledge, Skills and Abilities:
  
  Deep understanding of high-end service standards and the ability to cultivate a service-oriented culture.
• Knowledge, Skills and Abilities:
  
  Knowledge of relevant Florida real estate laws and condominium governance.
• Knowledge, Skills and Abilities:
  
  Bilingual preferred (English/Spanish or Portuguese).
• Knowledge, Skills and Abilities:
  
  Professional demeanor, flexible schedule, and strong in-depth focus on service quality.

• 5+ years in hospitality management, with at least 2 years in a luxury environment and at least 2 years in a department head (or higher) position.
• Bachelor s in Hospitality…