Dir Lux Shipboard Shore Ex & Operations

## Dir Lux Shipboard Shore Ex & Operations Apply locations:
Miami, Florida time type:
Full time posted on:
Posted Yesterday job requisition :
JR01744
** GROW YOUR CAREER WITH US
** At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best.

As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

** APPLY ONLINE
** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

BASIC

PURPOSE:

This role serves as the
** critical link between shipboard Destination Services teams and our shoreside regional product teams
** for The Luxury Group, Oceania Cruises and Regent Seven Seas Cruises. The role is accountable for
** onboard commercial performance, operational execution, and shipboard team leadership**, while ensuring that real-time shipboard insights, guest feedback, and operator performance observations are systematically fed back into shoreside product strategy and decision-making. This allows us to refine products, elevate quality, and improve alignment between what is sold, what is delivered, and what guests experience.

This position ensures that onboard sales are maximized, guest experiences are delivered flawlessly, and product standards are consistently upheld across every voyage. A key objective of this role is to measurably increase guest satisfaction scores related to destination experiences as well as our onboard Destination Services teams, ensuring experiences delivered ashore consistently meet the same luxury standard as the onboard product.

POSITION RESPONSIBILITIES:

** Shipboard–Shoreside Integration & Strategic Insight
*** Act as the primary conduit between The Luxury Group’s shipboard Destination Services teams and shoreside regional product teams and leadership, ensuring consistent alignment, transparency, and executional clarity
* Translate onboard guest feedback, operational learnings, and sales performance into structured, actionable insights for shoreside product teams and leadership
* Provide regular, data-backed feedback on tour quality, operator performance, and guest sentiment to support product refinement and strategic decision-making
* Support shoreside product leaders during new product development, testing, and rollout. This can extend beyond The Luxury Group to product for all NCLH brands
* Conduct product knowledge training for global shoreside teams, including visiting regional offices (Southampton/Germany etc.) at least once a year
** Onboard Revenue & Commercial Performance
*** Drive onboard destination revenue performance and guest satisfaction scores across The Luxury Group
* Partner closely with shipboard leadership to optimize sales approaches, onboard storytelling, and guest engagement
* Design, implement, and continuously refine commission and incentive structures that motivate shipboard teams while aligning with brand and financial objectives and meeting key KPIs
* Identify new onboard sales techniques and revenue opportunities informed by guest behavior and voyage-level performance
** Shipboard Team Leadership & Fleet Oversight
*** Lead, mentor, and oversee onboard Destination Services teams and Fleet Managers for The Luxury Group, assigning priorities and driving consistent execution across the fleet
* Foster a culture of high performance, accountability, and guest-centricity onboard
* Ensure comprehensive training frameworks are in place, including product knowledge, delivery skills, luxury service standards, and brand alignment
* Support talent development, succession planning, and engagement across shipboard teams
** Operational Execution & Guest Experience Excellence
*** Ensure flawless end-to-end operational execution…