Bellperson

• Communication devices , Property Management System (PMS) , Rideshare & transportation apps

Our client is a premier hospitality property located in Miami, part of the MVR Group portfolio. As a leading boutique hotel, they specialize in delivering exceptional guest experiences while maintaining the highest standards of service and professionalism. Their property combines personalized service with the flexibility and modern amenities today’s travelers expect, driven by a commitment to maximizing guest satisfaction and profitability.

The Bell Person is the first and last impression every guest takes with them. Our client is looking for a warm, energetic, and detail-oriented hospitality professional who takes pride in delivering seamless, five-star arrivals and departures. This role is central to the guest experience and requires someone who moves with urgency, communicates with confidence, and treats every guest interaction as an opportunity to create a lasting memory.

• Greet all guests upon arrival with a warm, professional welcome
• Assist guests with luggage handling, transport, and delivery to rooms
• Escort guests to their rooms and provide a brief orientation of the property and amenities
• Coordinate prompt luggage retrieval and transport during check-out
• Provide accurate, enthusiastic recommendations for local dining, attractions, and transportation
• Assist guests with transportation requests including taxis, rideshare, and vehicle storage
• Communicate special requests or guest needs to the Front Office or relevant departments

• Maintain a professional, polished appearance and a visible, attentive presence in the lobby at all times
• Monitor the entrance area and ensure it remains clean, organized, and welcoming
• Proactively approach guests who appear to need assistance

• Receive, log, and deliver packages, mail, and special deliveries to guests and team members
• Maintain accurate records of all items received and distributed

• Communicate clearly with front desk, housekeeping, and valet teams to ensure smooth guest flow
• Support other front-of-house team members during peak periods and special events
• Participate in pre-shift briefings and report relevant guest feedback to supervisors

• Previous experience in a hotel, resort, or luxury hospitality environment preferred
• Warm, outgoing personality with a genuine passion for guest service
• Ability to stand, walk, and lift luggage for extended periods
• Strong communication skills in English;
  Spanish fluency is a significant plus
• Reliable, punctual, and professional in appearance and conduct
• Ability to work flexible shifts including mornings, evenings, weekends, and holidays
• Valid driver’s license preferred for properties requiring valet coordination
• Familiarity with the Miami area, local attractions, and transportation options

• Trust: They follow through on every commitment to guests and teammates. If they say they will bring the bags up, they bring the bags up. Guests and colleagues count on their word.
• Excellence: They take pride in every detail, from how they greet a guest to how they handle their luggage. They do not settle for good enough when exceptional is possible.
• Service: They anticipate what guests need before they ask. They move with urgency and warmth, making every arrival and departure feel effortless and personal.
• Teamwork: They are an active, dependable part of the front-of-house team. They communicate clearly, step up during busy periods, and support their colleagues without being asked.
• Resourcefulness: They find solutions quickly and calmly. When a guest has a special request or an unexpected situation rises, they act with confidence and creativity to make it right.

• Demonstrate full knowledge of their amenities, room types, and local area recommendations
• Achieve consistently positive guest feedback scores related to arrival and departure experience
• Complete all luggage handling and delivery tasks with zero errors or delays
• Build reliable working relationships with front desk,…