Rooms Controller

Job Details:

Job Location:

Sheraton Miami - Miami, FL 33142. Position Type:
Full Time. Salary Range: $17.00 - $18.00 Hourly. Travel Percentage:
None. Job Category:
Customer Service.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

• Monitor daily room availability, room types, and room status in the property management system (PMS)
• Ensure accurate room status updates including vacant, occupied, dirty, clean, and out-of-order
• Assist with controlling room assignments based on arrivals, departures, and housekeeping readiness
• Support group room blocks, VIP stays, and special rooming requests
• Work closely with Front Desk staff to resolve room assignment issues and last‑minute changes
• Assist with upgrades, room moves, and late check‑out or early arrival requests as directed
• Communicate room availability challenges to Front Office leadership promptly
• Coordinate with Housekeeping regarding room readiness and priority cleaning needs
  
  Align room assignments with housekeeping schedules to support smooth check‑ins
• Communicate discrepancies or delays affecting guest arrivals
• Assist in honoring guest room preferences, loyalty status, and special requests
• Help resolve room‑related issues that may affect guest satisfaction
• Maintain accurate records of room assignments and room status changes
• Assist with daily room discrepancy checks and audits
• Follow established procedures related to room control and Front Office operations
• Comply with attendance rules and be available to work on a regular basis
• Perform any other job‑related duties as assigned

• Prior hotel Front Desk, Reservations, or Rooms Division experience

• Working knowledge of hotel PMS systems
• Strong attention to detail and organizational skills
• Ability to prioritize tasks in a fast‑paced environment
• Clear verbal and written communication skills
• Ability to work collaboratively with multiple hotel departments
• Ability to work flexible schedules, including weekends and holidays
• Ability to sit or stand for extended periods while working at a computer
• Ability to manage multiple priorities during high-volume arrival periods