Bellperson; Part-Time | InterContinental Miami

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental brand. Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

As the Bellperson Liaison, you will assist incoming and outgoing guests in transporting luggage to and from guest rooms.

• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
• Explain and promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints and inform the supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear the hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned, which may include accepting dry cleaning from guests, delivering clean laundry or guest mail/messages, and responding to other special requests.

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.

This job requires the ability to perform the following:

• Carry, push, or lift items weighing up to 100 pounds
• Move about the public areas
• Handle objects such as luggage
• Bend, stoop, and kneel regularly

• Communication skills are utilized a significant amount of time when interacting with clients, guests, and employees.
• Reading and writing abilities are used often when completing departmental records/logs, reading road signs, and similar tasks.
• May be required to work nights, weekends, and/or holidays.

Bell Desk, Hotel Entrance, Guest Room, Corridors

We offer a comprehensive package of benefits including paid time off, medical, dental, and vision insurance, a 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available, access to a wide variety of discount programs, and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

IHG is an equal opportunity employer:
Minorities, Females, Veterans, Disabled.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting.
• No amount of pay is considered wages or compensation until it is earned, vested, and determinable.
• IP addresses and location information may be collected as part of the application process. If you require reasonable accommodation during the application process, please advise your recruiter.
• IHG does not accept applications, inquiries, or unsolicited CVs or resumes from staffing or recruiting agencies.