Assistant Director of Housekeeping

Assistant Director Of Housekeeping

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.

The Assistant Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

• Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
• Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
• Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Maintain and control all housekeeping equipment.
• Ensure compliance with all corporate Risk Management standards (MSDS, Haz Comm, etc.).
• Conduct monthly guest supplies and cleaning supplies inventories.
• Ensure that large guestroom turns are managed efficiently.
• Ensure consistency with departmental opening and closing procedures.
• Manage vendor contracts (i.e. dry cleaners, window washers, etc.).
• Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's.
• Develop employee morale and ensure training of Housekeeping personnel.
• Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
• Inspect all VIP rooms prior to arrival.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Conduct monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following Highgate Hotel procedures.
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for room attendants and housemen.
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
• Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of…