Cm Guest Services Supervisor
Listed on 2026-07-01
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Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep, Travel Industry -
Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep, Travel Industry
Cm Guest Services Supervisor
The Guest Services Supervisor is responsible for Guest Services and Guest Tram experience on the Destination. This position is accountable for the welcome and farewell experience, Team Member conduct and performance, cleanliness and maintenance of work spaces and equipment, and delivery of Company standards. The Supervisor actively listens to Guest inquires and extends assistance to resolve issues. This role possesses a strong Guest engagement personality with good social and communication skills.
This position leads by example and requires exemplary organization, customer service focus, effective decision-making abilities, excellent Guest and Team Member engagement, training, and knowledge of the product and service standards.
Language required:
English.
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands:
Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
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