Operations Manager
Listed on 2026-07-01
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Hospitality / Hotel / Catering
Hotel Management, Hospitality & Tourism
Island Operations Manager
Allocate resources around the island to consistently offer organized and clean public spaces, beach front, sand areas, seating areas, restrooms, venues, and back of house. Schedule Operations Specialist, Operations Leads, General Workers/Island Attendants, and support positions to maintain the high quality visual standard guidelines. Ensure Specialist and Leads own their areas of responsibility, always review and correct performance, and maintain checklists to record completion of work.
Ensure beaches are groomed daily including the removal of debris, seaweed, garbage, and rocks. Schedule Lead Housekeeper, Housekeeper, and support positions to maintain the high quality visual standard guidelines. Ensure Lead Housekeeper own their areas of responsibility, always review and correct performance, and maintain checklists to record completion of work. Schedule Operations Leads and Drivers to operate a high quality transportation operation ensuring operational efficiency, best in class Guest Service, cleanliness, and professionalism.
Ensure Leads own their areas of responsibility, always review and correct performance, and maintain checklists to record completion of work. Schedule Operations Leads and Laundry Specialist to operation an efficient laundry operation. Ensure Leads own their areas of responsibility, always review and correct performance, and maintain checklists to record completion of work. Supervises the Guest Services Attendants with the Guest Experience Manager.
Monitor the Ask Me Team with other Operations Leadership throughout the Call Day and ensuring they are meeting expected standards and conveying accurate information. Maintain visual standard guidelines for furniture, signage, and equipment. Liaise with Operations Specialist to remove, repair, or replace any items that do not meet standards.
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands:
Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
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