Front Desk Agent: Guest Experience & Reservations

About The Moore The Moore is a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. Housed in the District’s circa-1922 Moore building, the reimagined, nearly 90,000-square-foot space integrates two, four-story structures located at the intersection of NE 40th Street and NE 2nd Avenue, and includes Elastika, the site-specific commission created by the late artist and architect Zaha Hadid for the inaugural Design Miami/ exhibition in 2005.The

Moore’s core programming extends throughout the building’s four floors:
The first floor is anchored by a public, all-day dining concept. The second floor will house The Club at The Moore, a private members-only destination inclusive of a restaurant, multiple bars, lounges and private dining and event spaces. Located on the third floor, The Workplace at The Moore offers leasable private offices, dedicated desks and limited communal workplace access. The Hotel at The Moore is located on the building’s fourth floor and offers 15 hotel suites that are available for member and non-member bookings.

Additionally, the fourth floor is home to The Gallery at The Moore, a 4,500-square foot private exhibition and event space that overlooks the building’s iconic Elastika atrium.

The redevelopment of The Moore is led by boutique hospitality firm and operator, Wood House. Founded by entrepreneur Brady Wood, Wood House creates, owns and operates experiential concepts, ranging from private clubs, restaurants and hotels to live music and entertainment venues.

Position Overview As a Front Desk Agent at The Moore you will be an integral member of the front office team that creates distinctively different and authentic experiences for our members and guests. You will warmly greet and assist them with their requests, travel itinerary, reservations, and overall guest experience details.

Essential Duties and Responsibilities:

Perform all check-in and check-out tasks.

Manage online and phone reservations.

Inform customers about payment methods and verify their credit card data.

Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms.

Provide information about our hotel, available rooms, rates, and amenities.

Respond to clients’ complaints in a timely and professional manner.

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.

Confirm group reservations and arrange personalized services.

Share your personal passions and knowledge of the services and amenities available to guests to help them feel laborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.

Have an impeccable eye for detail to ensure accuracy and efficiency.

Other responsibilities as assigned.

Required Skills/

Qualifications:

2+ years of experience in a customer service position

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred.

Excellent organizational and communication skills and the ability to prioritize work.

Must be energetic, dependable and motivated to work.

Physical Requirements Capability to work on your feet for at least 8 hours.

Agility in moving quickly between different areas of the restaurant.

Capacity to lift, carry, or move objects weighing up to 40 pounds.

Occasional kneeling, bending, crouching, and climbing as needed.

Benefits We offer a highly competitive salary and benefits package.

Medical, Dental, Vision, Hospital Indemnity and Life Insurance Paid vacation, personal and holidays

Why work with usThis is a chance to be part of a community that doesn't just follow trends — it sets them. The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll be stepping into an environment that nurtures personal growth and celebrates individuality.
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