Reservations Supervisor

Andaz Miami Resort & Spa Beach is recruiting a Reservations Supervisor to join our team. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. Guests can enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline, a full‑service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

The Reservations Supervisor oversees the day‑to‑day operations of the Reservations Department, ensuring accuracy in bookings, adherence to brand standards, and delivery of exceptional guest service. This role supports the hotel’s revenue objectives by maximizing room sales, coaching the reservations team, maintaining strong relationships with internal departments and external partners, and ensuring all reservations processes operate efficiently and in alignment with Hyatt standards.

• Respond promptly and professionally to reservation inquiries via phone, email, and internal systems.
• Manage guest emails and shared reservation email inbox.
• Accurately identify guest needs and communicate special requests to appropriate departments.
• Promote packages, offers, and upsell opportunities to enhance guest experience and maximize revenue.
• Manage group blocks, rooming lists, and individual reservations associated with groups.
• Monitor online travel agency (OTA) reservations and ensure accurate processing.
• Manage extranet maintenance and guest messaging.
• Review arrivals daily to ensure guest preferences are honored.
• Review and process travel agent commissions.
• Oversee daily administrative tasks including daily reports, and reservation audits.
• Ensure smooth coordination between Reservations, Sales, Front Office, and other departments.
• Proficient in servicing guest requests through Hyatt systems.
• Knowledge of Opera, Reserve, Revinate preferred.
• Strong telecommunication skills preferred.
• Ability to communicate in multiple languages, even if using translation services (i.e. Google Translate).
• Ability to manage phone calls and reservations tasks congruently.

• Free room nights, Discounted and Friends & Family Room Rates.
• Medical, Dental, and Vision Insurance with only a 30‑day waiting period.
• 401K with company match.
• Free Parking.
• Paid Family Bonding Time and Adoption Assistance.
• Tuition Reimbursement.
• Employee Stock Purchase Plan.
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more.

• Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Wellbeing

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated.

At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Become part of Miami’s first Andaz luxury lifestyle resort.