Bellman, Hospitality ​/ Hotel ​/ Catering

Overview

Provide a professional and competent image in order to provide residents and guests with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the residents, Front Office personnel must be experienced in the hospitality industry, must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple languages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Assist guests with luggage to their rooms promptly when checking in and upon checking out.
• Assist guests by taking luggage to the curb, and remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.
• Polish and clean bell carts.
• Check and secure guests' luggage until the guests travel home.
• Provide other assistance to guests as necessary to ensure the highest quality of service.
• Quickly respond to guest requests in a timely and friendly manner. Follow procedures for entering and leaving guest rooms.
• Must be able to lift up to 50lbs.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

This position may be full time or part time. Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.

No travel is expected for this position.

• Education:
  
  High School or better.
• Experience:
  
  Minimum six months related experience and/or training.
• Languages:
  
  Bi-lingual English/Spanish may be required at some properties.
• Behaviors:
  Enthusiastic (Shows intense and eager enjoyment and interest);
  Team Player (Works well as a member of a group);
  Loyal (Shows firm and constant support to a cause);
  Dedicated (Devoted to a task or purpose with loyalty or integrity).
• Skills:
  
  MS Office Intermediate.

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.