Bell Attendant

Location

Hilton Miami Airport Blue Lagoon, 5101 Waterford District Drive, Miami, Florida, United States of America

Front Desk Agent / Bell Attendant

• Guest Relations and Satisfaction
  • Greet guests happily upon arrival and throughout their stay with a smile.
  • Use guests’ names whenever possible to create a welcoming environment.
  • Handle challenging guest situations with hospitality and a sense of urgency.
  • Maintain a strong knowledge of all hotel features and amenities.
  • Assist with group and event support and provide relevant information.
  • Answer all incoming calls with friendly service using the approved greeting.
• Cleanliness and Hygiene
  • Ensure all front and back of house areas are clean, organized, and safe.
  • Assist in maintaining guest rooms and public spaces as required.
  • Greet guests while cleaning to maintain a positive environment.
• Product Consistency & Quality
  • Complete all operational checklists with 100% accuracy and on time.
  • Prepare accurate shift handover reports.
  • Wear clean, approved uniform, wear a nametag, and smile at all times.
• Teamwork
  • Communicate clearly, honestly, and professionally with team members.
  • Show a can‑do attitude and be willing to assist beyond the traditional role.
  • Collaborate to create a welcoming environment for guests and a positive workplace.
• Front Desk Operations
  • Check‑in/out guests efficiently and contact them post‑check‑in for satisfaction.
  • Maintain up‑to‑date understanding of room rates and promotions.
  • Receive and note all incoming mail per the daily shift checklist.
• Bell Attendant Duties
  • Greet guests upon arrival and departure.
  • Provide area information and local directions.
  • Arrange transportation for guests as needed.
  • Assist with luggage to and from rooms.
  • Deliver items to guest rooms upon request.
  • Ensure public areas meet hotel standards and restock supplies.
  • Maintain a friendly smile and professional appearance.
  • Perform other tasks as assigned.

• Experience in hospitality, service, consumer‑facing franchise, or related field preferred.
• Positive, can‑do attitude with willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Capable of handling high‑pressure situations and working at pace.
• Effective listening and conflict resolution skills.
• Clear verbal and written communication skills.
• Desire to serve all guests.
• Minimum age 18.
• Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
• Clock‑in/clock‑out punctuality; no off‑clock work.
• Breaks and call‑outs handled per supervisor instructions.
• Valid driver’s license and good driving record (Bell Attendant).
• Physical ability to stand, walk, bend, lift, and move up to 25‑30 pounds regularly and 50 pounds occasionally.

• Weekly pay
• Paid time off
• Retirement options
• Health, dental, and vision insurance available after 30 days of employment for full‑time team members