Front Desk Host

Position Summary

Front Desk Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for engaging conversation and has a direct impact on creating a memorable guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You will be the face of Hyatt as a Front Office Associate.

You may also be required to assist with PBX telephone operator and concierge duties as needed.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro‑active and be skilled at multitasking in a fast‑paced environment. Front Desk Hosts are eligible for up to 18% commission on upsells.

• Greeting and thanking guests as per Forbes standards.
• Perform all guest check‑in and checkout procedures; which includes obtaining or confirming guest information, assigning rooms, activating and distributing keys, etc.
• Posting charges to appropriate guest accounts and collecting payment for room charges and other fees.
• Making and confirming reservations for guests.
• Answering phones and directing calls to appropriate personnel.
• Anticipating and addressing guests' needs and resolving their problems and complaints.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Following all established SOPs and using approved checklists.
• Upselling guest rooms and promoting World of Hyatt (WOH) and other hotel services.
• Completing various additional tasks and assignments as needed.

• Minimum of a Diploma in Hospitality/Tourism Management or a relevant field.
• Ability to speak a second language fluently will be considered an asset.
• Good working knowledge of Reserve/Opera software.
• Excellent proficiency with Microsoft Suite applications.
• Refined verbal and written communication skills.
• Ability to work a flexible schedule; weekends, holidays, overnight shifts.
• Physically agile, able to stand or walk for long periods of time.
• Excellent time management and organizational skills.
• Excellent problem‑solving skills.
• Well‑groomed, professional appearance.

• Free room nights, discounted and friends & family room rates.
• Medical, dental, and vision insurance with only a 30‑day waiting period.
• 401(k) with company match.
• Free parking.
• Paid family bonding time and adoption assistance.
• Tuition reimbursement.
• Employee stock purchase plan.
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more.

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.