Night Auditor

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At the Pullman Miami Airport we pride ourselves on being the best employer in the area. Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, set us apart. We look for talented people who have a genuine passion for service. Our core values involve personal development, people, and a desire to help them succeed.

Each team member plays a key part in delivering outstanding service and memorable experiences for each guest. Discover what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you.

We are looking for highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses an engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent serves as a source of knowledge for guests about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11 pm to 7 am.

If you are a detail‑oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking a sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Generate, print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

• Must have the ability to work overnight hours
• High attention to detail
• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

$18 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.