Hotel Valet Attendant - Icon Brickell Miami

Guest Service Associate

At Towne Park we are committed to creating smiles by delivering exceptional hospitality experiences. The role is pivotal in providing support to guests, visitors, and patients in a caring and efficient manner.

The Guest Service Associate is responsible for delivering exceptional hospitality services to guests in an attentive, friendly and efficient manner. Duties include parking and retrieving guest vehicles, assisting with luggage, and providing additional guest assistance.

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients.
• Greet guests within five feet using a professional and friendly demeanor and the correct salutation of the day.
• Parking & vehicle retrieval – Park and retrieve vehicles while driving cautiously, assist with bell services and luggage storage, open all vehicle and hotel doors for guests, and account for vehicles in the valet system.
• Assist guests with information & logistics – Provide directions, taxi reservations, meeting room info, convenience store locations, and key neighborhood attractions.
• Explain parking rates & claim procedures – Discuss rates with guests upon arrival, issue claim checks, collect checks prior to issuing keys, maintain accurate ticket information, and collect revenue when applicable.
• Other duties – Deliver messages, items and guest amenities, shuttle guests to approved locations, and maintain overall cleanliness and organization of the service area.

• High school diploma or GED.
• Valid driver’s license for the state in which you apply.
• One month related experience or equivalent combination of education and experience.
• Strong written and verbal communication skills in standard English.
• Basic arithmetic skills and ability to perform calculations with American currency.
• Ability to read and comprehend simple instructions, memos, and correspondence.
• Understanding of 24‑hour and military time systems.
• Understanding of rates and time pass applications.
• Capability to operate a manual transmission and perform parallel parking (highly desirable).

• Hourly base pay: $11.98 per hour.
• Tips: $5–$10 per hour.
• Work schedule:
  
  AM/PM shifts.
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligibility for the company 401(k) retirement savings plan.

The position requires frequent sitting, standing, walking, and occasionally moving objects up to 100 pounds. Employees may work outdoors in hot or cold weather conditions and must maintain focus while operating vehicles, managing service area tasks, and handling safety requirements.

Towne is an affirmative action, equal opportunity, and E‑Verify participating employer that encourages applications from qualified individuals, including those with disabilities and veterans. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. Towne complies with applicable privacy laws and provides notice of the personal information collection and usage.