Guest Services Manager: VIP & Concierge Lead
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-07-25
Listing for:
Resorts World Miami Hilton
Full Time
position Listed on 2026-07-25
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Event Management & Planning, Hospitality & Tourism, Hotel Management
Job Description & How to Apply Below
Resorts World Miami Hilton is seeking a Guest Services Manager to oversee the entire Guest Services department, including Bell Services, Concierge, and Guest Service Agents. You will lead daily operations, ensure exceptional guest experiences, and manage staffing, scheduling, and training across shifts.
Responsibilities include maintaining knowledge of valet, bell services, and hotel operations, supervising staff, and driving continuous quality improvements while upholding brand standards and
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