Front Desk Agent

Join Our Team at THesis Hotel Miami

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Us:

Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating an environment that fosters personal growth and allows you to be your best self.

What You'll Do:

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
• Manage reservations, answer guest inquiries, and address complaints promptly.
• Maintain a clean and organized front desk area.
• Provide accurate information about the hotel, rooms, rates, and amenities.
• Process payments and manage cash transactions accurately.
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Promote teamwork and contribute to a friendly, safe work environment.
• Perform other duties as assigned.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A supportive and dynamic team environment.
• Ongoing training and development programs.

What are we looking for?

• At least one year in a customer service role with high guest interaction.
• A valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.