Chief Engineer

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

The Chief Engineer directs all aspects of engineering operations including emergency programs, energy management, asset protection, preventive maintenance, and repairs to equipment, structures, and grounds. This role also oversees accounting and budgeting, inventory control, human resources, and ensures alignment with the General Manager, company standards, and all relevant regulations. The Chief Engineer is responsible for quality service, meeting or exceeding financial goals, short‑ and long‑term planning, and day‑to‑day operations, and recommends the engineering budget, business plan, and capital expenditures.

This description is a summary of primary responsibilities and qualifications. The hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Direct all facets of engineering and maintain brand standards to improve revenue and profit margins while ensuring quality.
• Provide leadership internally and externally to assist the General Manager in positioning the hotel as a market leader.
• Serve as a coach with a positive attitude, implementing company policies, practices, and programs.
• Ensure compliance with brand standards, local, state, and national regulations.
• Maintain optimal levels of service quality and hospitality for guests.
• Walk the property daily to identify issues and engage with associates.
• Implement preventative maintenance programs to protect assets and address maintenance problems promptly.
• Inspect and evaluate engineering areas, equipment, and inventories.
• Investigate, analyze, and report on all incidents and accidents.
• Coordinate with the General Manager and external agencies to resolve problems and ensure safety.
• Generate cost comparisons and solicit bids or proposals as needed.
• Submit recommendations for changes and improvements to the General Manager.
• Collaborate with the Corporate Office to ensure accurate tracking of company assets.
• Direct all emergency programs, including equipment maintenance, staff training, practice drills, accurate recordkeeping, and compliance with all policies.
• Promote an accident prevention program to minimize liabilities and related expenses.
• Ensure staff are proficient in sanitary, safety, security, and emergency procedures.
• Notify the General Manager of potential liabilities and propose actions to prevent them.
• Ensure associates receive proper training on company assets.
• Communicate with department heads regarding maintenance needs and ensure timely response.
• Provide clear direction to staff, observing performance, encouraging improvement, and adjusting staffing as needed.
• Conduct disciplinary actions as required for direct reports.
• Conduct 90‑day and annual performance evaluations for the engineering staff.

• Ensure a high level of customer satisfaction and build long‑term mutually beneficial relationships.
• Coordinate and communicate with internal and external customers and follow up on feedback.
• Maintain a visible presence known to customers.
• Demonstrate leadership in guest hospitality and ensure consistent, high‑level service throughout all hotel events.
• Set a positive example for guest relations.
• Obtain guest feedback on product quality and service levels; handle complaints effectively.
• Review Guest Service Results and participate in corrective action plans.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.

• Demonstrate commitment to Driftwood Hospitality operating principles and philosophies.
• Hold self and others accountable for achieving results.
• Address conflict in a timely manner.
• Contribute to team results.
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