Reservations Supervisor

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Resort & Spa Beach is recruiting a Reservations Supervisor to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience.

Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami.

Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

The Reservations Supervisor oversees the day‑to‑day operations of the Reservations Department, ensuring accuracy in bookings, adherence to brand standards, and delivery of exceptional guest service. This role supports the hotel's revenue objectives by maximizing room sales, coaching the reservations team, maintaining strong relationships with internal departments and external partners, and ensuring all reservations processes operate efficiently and in alignment with Hyatt standards.

Responsibilities &

Duties Include:

* Respond promptly and professionally to reservation inquiries via phone, email, and internal systems.

* Managing guest emails and shared reservation email inbox.

* Accurately identify guest needs and communicate special requests to appropriate departments.

* Promote packages, offers, and upsell opportunities to enhance guest experience and maximize revenue.

* Manage group blocks, rooming lists, and individual reservations associated with groups.

* Monitor online travel agency (OTA) reservations and ensure accurate processing.

* Managing extranet maintenance and guest messaging.

* Review arrivals daily to ensure guest preferences are honored.

* Review and process travel agent commissions.

* Oversee daily administrative tasks including daily reports, and reservation audits.

* Ensure smooth coordination between Reservations, Sales, Front Office, and other departments.

* Take on additional projects and tasks as needed to assist with VIP, Front Office, Revenue Management, Sales and Events.