Guest Services Manager: Lead VIP & Concierge
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-07-27
Listing for:
Resorts World New York City
Full Time
position Listed on 2026-07-27
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Event Management & Planning, Hospitality & Tourism
Job Description & How to Apply Below
Resorts World New York City seeks a Guest Services Manager to lead the Guest Services department, including Bell Services, Concierge, and Guest Service Agents, ensuring exceptional guest experiences across all touchpoints.
Responsibilities include staff development, scheduling, pre-shift and monthly meetings, and maintaining hotel standards while optimizing guest satisfaction and service quality.
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