Night Audit Relief​/Front Office Supervisor

Position

Night Audit Relief / Front Office Supervisor

Miami, FL 33131, USA

On‑site, Full‑Time, Front Office

Rate: $20 USD per hour

• Supervise night accounting employees; review, verify work, train, schedule and conduct performance appraisals.
• Reconcile and complete all daily front desk agents' work.
• Create and run trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Investigate service and safety issues reported during the shift, determine causes, suggest and implement preventive actions.
• Write and supervise creation of incident reports.
• Monitor investigations to timely conclusion and ensure appropriate follow‑up with guests and visitors, documenting all contacts.
• Check guests in and/or out, operate telephone lines, escort incoming guests to rooms when feasible.
• Carry out any reasonable requests by Management that can be performed.
• Perform additional duties as necessary and assigned.

• Demonstrated supervisory skills and abilities.
• Ability to make decisions based on company policies and procedures.
• Excellent oral and written communication skills.
• Good telephone etiquette.

Competitive wages. Full‑time associates are eligible for a comprehensive benefit package including medical/dental/vision plans, life insurance, short‑term and long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord‑managed hotels, training & development and career advancement opportunities.

We are proud to be an EEO employer (M/F/D/V). We maintain a drug‑free workplace. Equal Opportunity Employer.