Senior Director, Hotel Operations

• responsible for managing half of the Celebrity fleet
• day-to-day support of the shipboard Hotel Directors
• ensuring exceptional guest experience
• accountable for each ship to meet / exceed the established net promoter score (NPS) and key performance indicators (KPI’s)
• ensures optimal guest vacation experience in accordance with company’s brand promise and standards
• ensures that each ship is operated safely, effectively and efficiently
• liaises closely with all corporate and operational groups to ensure support
• acts as Brand ambassador ensuring company’s culture and ethics are understood and exhibited
• responsible for planning and flawless launch of new ships entering service
• collaborates with all hotel functional areas and Revite/Dry Dock Teams
• tracks individual ship performance and adjusts operations as necessary
• generates routine updates and executive reports to shore-side leadership
• partners with Human Resources to recruit hospitality leaders
• conducts periodic operational ship visits to assess guest experience
• represents hotel operations in situation management meetings

• Ten years of experience in hospitality management preferable cruise lines, hotels, resorts.
• Five years of managerial experience as a Hotel Director or General Manager.
• Work experience with a diverse multicultural work force preferred.
• Previous exposure to worldwide operations a plus.
• Bachelor degree from a hospitality college or university.
• 5 years of shipboard experience preferred.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety business related software packages such as Microsoft Word and Excel.

Demonstrates extensive experience in hospitality management, particularly within cruise lines, hotels, and resorts, with a strong focus on guest experience and operational efficiency. Proven ability to lead diverse teams, manage shipboard operations, and ensure adherence to brand standards and performance metrics.

• Hospitality Management
• Guest Experience Optimization
• Shipboard Operations Management
• Team Leadership
• Performance Tracking

• Operational Management
• Performance Metrics
• Guest Experience Assessment
• Shipboard Experience
• Multicultural Workforce Management

• Communication
• Collaboration
• Leadership
• Problem-Solving

• Bachelor Degree in Hospitality Management

• Cruise Lines
• Hotels
• Resorts
• Net Promoter Score
• Key Performance Indicators

• Microsoft Word
• Microsoft Excel
• Business Software Navigation