Club Lounge Food & Beverage Attendant (Full-Time) | InterContinental Miami Downtown

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* About us:

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* As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At Inter Continental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

+ Be charming by being approachable, having confidence and showing respect.

+ Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.

+ Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the Inter Continental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being  
** ONE GREAT TEAM,
** ninth year in a row honored one of the  
** TOP WORKPLACES
** of South Florida by the Sun Sentinel.

** Your day to day:*
* As a  
** Club Lounge Food & Beverage Attendant,
** you will ensure the overall condition of the Club lounge is impeccable, and the set-up, presentation and the quality of food offerings are up to the standards and expectation.

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DUTIES AND RESPONSIBILITIES:

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* + Maintain complete knowledge at all times of all hotel features and services, hours of operation.

+ Maintain complete knowledge and comply with all hotel and departmental policies and procedures.

+ Set up workstation with necessary supplies; maintain cleanliness throughout shift.

+ Promote positive guest relations to all individuals approaching the Club Lounge at all times.

+ Ensure breakfast is setup in a timely manner an according to specifications.

+ Coordinate correct breakdown of Breakfast and prepare mise-en-place for teatime.

+ Arrange for pastries be brought up to the Lounge in timely manner for teatime.

+ Prepare proper set up for Happy hour according to departmental standards.

+ Ensure all guests' requirements during happy hour, waiting on tables, replenishing of the food served during happy hour.

+ Complete correct break down of happy hour and proper set up for breakfast for the next day.

+ Ensure the Club Minibar is always stocked in a timely fashion.

+ Accommodate all requests for information in a congenial manner.

+ Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

+ Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

+ Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

+ Ensure security of guest room access.

+ Coordinate amenities with Room Service, ensuring timely delivery.

+ Maintain awareness of undesirable persons on hotel premises and contact Security to escort off property where necessary.

+ Foster and promote a cooperative working climate, maximizing productivity and employee morale.

+ Complete work orders for maintenance repairs and submit to Engineering.  Contact Engineering directly for urgent repairs.

+ Always maintain the coffee machine neat, tidy and ready for use.

+ Prepare setup table for breakfast for the next day.

+ The conference room has to be always neat, tidy and ready to be occupied according to company standards.

+ Document pertinent information in department logbook.

+ Double check cleanliness of coolers, food rotation & food quality.

+ Inspect food presentation during daily breakfast and happy hours and address any issues directly to F&B.

+ Inventory of daily transfers from F&B.

+ Manage inventory and rotate items in the Club cage.

+ Keep track of what have been received and pending.

+ Inspect amenity presentation before the amenity is sent out to the VIPs room.

+ Perform other duties as assigned.

** What we need from you:*
* ** _Qualifications and Requirements:_*
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