Hotel Front Desk Supervisor

Front Desk Supervisor

Mr. C Coconut Grove is looking to hire a Front Desk Supervisor to lead the front desk team in delivering unparalleled hospitality to our guests. At Mr. C Coconut Grove, we value our employees and offer competitive wages, depending on experience. In addition, all eligible full-time regular employees enjoy a comprehensive benefits package, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), parking, and meals.

If you're looking for a rewarding opportunity to grow in the hospitality industry, consider applying to join our exceptional team today!

From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel's interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating, and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

As a Front Desk Supervisor, you will play a crucial role in our team. You will not only oversee daily operations, ensure efficient check-ins and check-outs, and handle guest inquiries and concerns, but also lead our team in creating memorable experiences for our guests. If you have a passion for hospitality and leadership, we invite you to join us.

• Supervise front desk staff and provide guidance and support as needed.
• Maintain a high level of guest service by greeting guests warmly and addressing their needs promptly.
• Manage room inventory, reservations, and guest accounts accurately.
• Resolve guest complaints and issues in a professional and timely manner.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Prepare reports on occupancy rates, revenue, and guest feedback.
• Assist with administrative tasks, including scheduling and payroll.

• Previous experience in a supervisory role within the hospitality industry preferred.
• Strong leadership skills and ability to motivate a team.
• Exceptional customer service and communication skills.
• Proficiency in hotel management software and Microsoft Office suite.
• Flexibility to work varying shifts, including weekends and holidays.
• Bachelor's degree in Hospitality Management or related field preferred.

Grooming:
All Employees must maintain a neat, clean and well-groomed appearance per Cipriani standards.

Ready to join our team? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!