Service & Hospitality Manager

Service & Hospitality Manager

Join our Constellation Culinary Events team as a full-time Service & Hospitality Manager in Miami, FL! In this role, you'll partner closely with event producers to bring large-scale events to life while training and supporting our growing service team. We're looking for a guest hospitality-driven leader who embodies stellar hospitality leads by example and relentlessly elevates the experience for both clients and guests.

You should feel energized by creating remarkable experience, coaching teams to deliver best-in-class hospitality, and maintaining a polished, professional guest-facing presence. This position is based at our Miami (Wynwood) Offices/Commissary and will report to our Director of Hospitality. This position includes some travel throughout the CCG FL region to execute and support events across our cultural venues and off-premises sites.

Ideal candidates have 2-4 years of hospitality or catering experience, with a strong focus on front-of-house leadership, large-event execution, and delivering outstanding hospitality at every touchpoint.

What you'll be doing:

• Support the development and implementation of service models for venues and events.
• Partner with Event Producers on walk-throughs of event spaces to support planning, production, and overall event flow.
• Serve as the regional subject matter expert for event execution and service—reviewing menus, equipment needs, staffing plans, and site layouts for each event.
• Act as Lead Event Captain when necessary, including client tastings, setups, and event execution.
• Create assignments and steps of service for events of all sizes and confidently execute large-scale social and corporate events across region.
• Oversee event setup and breakdown to ensure accuracy, efficiency, and alignment with standards.
• Review & check in rental orders, manage discrepancies, and troubleshooting issues as needed.
• Monitor events in real time to ensure profitable, high-level hospitality and consistent execution across all touchpoints.
• Maintain, improve, and implement standardized FOH operating procedures (SOPs) for event staff.
• Review event packets for completeness and accuracy translating them into clear execution plans and steps of service.
• Uphold D&E/CCG standards for service, presentation, guest experience, and operational logistics.
• Track and maintain KPIs for event team members for use in coaching, performance reviews, and development conversations.
• Assist the Staffing and Service departments in writing and conducting annual reviews, Principal Staffing Evaluations, and Captain Reviews.
• Support the development and delivery of training programs for events team at all levels.
• Provide in-the-moment, on-site coaching and feedback to event staff to reinforce CCG's mission of delivering best-in-class dining experiences and exceptional hospitality.
• Recruit, hire, and onboard new event team members.
• Attend and participate in weekly menu and operations meetings to ensure alignment and clear communication regarding events, venue, and client requirements.
• Participate in all required meetings, training, and professional development sessions.
• Monitor and manage labor and beverage controls during events to align with budgetary and operational goals.

What we're looking for:

• Minimum of 2 years of hospitality, banquet, or operations management experience within a high-volume, high-quality hotel, catering, or hospitality environment
  - Off Premise and/or Cultural institution Catering Experience a Plus!
• Exceptional hospitality instincts along with strong interpersonal, organizational, and communication (written and verbal) skills.
• Flexible availability, including nights and weekends, to support business and event needs.
• Demonstrated experience in event execution and on-site event management.
• Strong attention to detail with the ability to balance multiple priorities and manage workload effectively.
• Proven organizational skills with a proactive, solutions-oriented approach to problems
• Proficiency in Microsoft Suite & Canva
• Ability to communicate clearly and professionally with associates, management, clients, and vendor partners
• Ability to travel locally and occasionally outside the market as required. Estimated travel: 20-30%
• Experience executing complex catering events with budgets exceeding $150K and guest counts of 1000+ preferred

Compensation Range $75,/yr. dependent on experience