Guest Services Agent

The Elser Hotel & Residences in Miami seeks a full-time Guest Services Agent to join our Customer Service & Support team. As the first point of contact, you'll welcome guests, manage check-in/check-out, handle reservations, and respond promptly to inquiries. You'll provide concierge support, resolve issues with professionalism, and ensure every guest enjoys a seamless, luxurious stay. This role thrives on teamwork, attention to detail, and a passion for hospitality.

Ideal candidates offer strong communication, computer skills, and a commitment to excellence in guest satisfaction within a fast-paced hotel environment.