Customer Happiness Specialist

Join Our Team as a Customer Happiness Specialist!

Are you passionate about creating memorable experiences and making people smile? At Dunns Josephine Hotel, located in the heart of Miami, FL, we pride ourselves on delivering exceptional hospitality and ensuring every guest feels right  you’re looking for a role where your warmth and enthusiasm can make a difference, we’d love to hear from you!

As a Customer Happiness Specialist, you’ll be the friendly face and voice of Dunns Josephine Hotel. Your mission? To ensure every guest has an unforgettable stay. Here’s what your day-to-day will look like:

• Greet and assist guests with check-ins, check-outs, and everything in between.
• Provide helpful information about the hotel and local attractions to enhance the guest experience.
• Handle guest inquiries and resolve any concerns with professionalism and care.
• Collaborate with other team members to maintain a welcoming and seamless environment.
• Go the extra mile to ensure every guest leaves with a smile!

We’re not asking for years of experience—just bring your positive attitude and a passion for hospitality! Here’s what will help you succeed in this role:

• Strong communication and interpersonal skills.
• A friendly, approachable demeanor with a customer-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• A proactive problem-solver who thrives on making others happy.

At Dunns Josephine Hotel, we believe in creating a supportive and welcoming environment not just for our guests, but for our team as well. We’re a close-knit group that values collaboration, positivity, and a shared commitment to excellence. If you’re ready to grow your skills and be part of a team that truly cares, this is the place for you.