General Manager

The Double Tree by Hilton Miami Airport Convention Center is seeking an experienced General Manager to join our team. This position is 100% on-site, no remote work. The Double Tree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin Expressway adjacent to the Blue Lagoon Business District. The hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 Square feet of Hotel Meeting and Function Space and a Convention Center with 152,000 square feet of meeting, event and exhibit space.

This position will be an exempt position and will report to the SVP of Hotel Operations.

The General Manager is responsible for the overall leadership, financial performance, operational excellence, guest experience, team engagement, and long-term success of theDouble

Tree by Hilton Miami Airport & Convention Center. This is a high-impact leadership role for a full-service hotel and convention center property currently undergoing renovation. The General Manager will lead the property through this period of transformation while positioning the hotel for sustainable revenue growth, stronger market performance, improved guest satisfaction, and operational excellence. The successful candidate will be a commercially focused hotel leader who can balance day-to-day operations with aggressive revenue growth, strategic sales leadership, renovation execution, cost management, brand standards, and team development.

The General Manager will work closely with corporate and regional leadership, Hilton representatives, department heads to maximize the property's financial and competitive performance.

• Provide overall leadership and direction for all hotel and convention center operations.
• Develop and execute a comprehensive business strategy focused on revenue growth, profitability, market share, and long-term asset value.
• Lead the property through its renovation, ensuring guest disruption is minimized and renovation activities remain aligned with operational and financial priorities.
• Partner closely with Sales & Marketing, Revenue Management, and Operations to maximize occupancy, ADR, RevPAR, total hotel revenue, and convention center revenue.
• Establish clear revenue goals and hold leadership teams accountable for achieving or exceeding budgets, forecasts, and key performance indicators.
• Drive business across all market segments, including group, corporate, business travel, leisure, airline/cruise, government, and convention business.
• Strengthening relationships with key accounts, meeting planners, convention partners, local businesses, airlines, cruise partners, and tourism organizations.
• Ensure the hotel and convention center maintain a strong competitive position within the Miami market.
• Review financial statements, operating reports, forecasts, labor productivity, departmental expenses, and capital requirements to identify opportunities for improved profitability.
• Manage labor strategically while maintaining service standards, employee engagement, and guest satisfaction.
• Ensure compliance with Hilton brand standards, company policies, applicable laws, safety requirements, and all required operational procedures.
• Champion the guest experience and establish a culture of accountability for service delivery, cleanliness, responsiveness, and problem resolution.
• Monitor guest satisfaction scores, online reputation, service recovery, and operational trends, implementing corrective action when needed.
• Recruit, develop, coach, and retain a high-performing executive leadership team and department heads.
• Create a culture of teamwork, accountability, communication, recognition, and continuous improvement.
• Conduct regular leadership meetings and ensure departmental goals are aligned with the hotel's overall business objectives.
• Ensure effective coordination between hotel operations and the convention center, including events, banquets, food and beverage, engineering, housekeeping, security, and sales.
• Oversee capital planning and prioritize projects that support revenue generation, guest experience, operational efficiency, and asset preservation.
• Maintain strong communication with ownership and senior leadership regarding financial results, renovation progress, operational challenges, opportunities, and strategic initiatives.

• Develop and maintain an operating plan that protects guest satisfaction and revenue while construction and renovation activities are underway.
• Coordinate with corporate, contractors, project managers, Hilton representatives, and department leaders to minimize operational disruption.
• Communicate renovation impacts clearly to team members, guests, meeting planners, and business partners.
• Identify opportunities created by the renovation to improve service delivery, product positioning, pricing…