Front Desk, Hospitality ​/ Hotel ​/ Catering

Job Description

Front Desk agents are responsible for greeting and registering the guest,providing outstanding guest service during their stay, and settling the guest’saccount upon completion of their stay. However, the realm of responsibilities will extend beyond that of atypical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily.

Primary responsibilities include:

Registeringguests, making and modifying reservations, hotel operator, and concierge duties.candidate must possess a positive and upbeat personality with a desire todeliver outstanding customer service to our guests. Also must have the abilityto multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers as well as closing thenights operations /night audits procedures.

Must have a flexible schedule, Friday and Saturday night audit shifts are mandatory

• be responsible for accurate check-in and checkout of all hotel guests
• collectpayments and post in the system
• utilizeproper telephone etiquette when answering phones
• utilizeproper telephone etiquette when answering phones, amenities and surrounding areato guest inquiries
• willattend department meetings as necessary
• performshift audit at completion of shift
  * Night Auditor Only
• performcashiering duties utilizing MSI for hotel store purchases
• follow safety and security procedures
• communicate as necessary with other Departments
• understands and apply emergency procedures

• Considerable knowledge of computer systems for registration,reservations and back up systems.
• Above average mathematical comprehension to understand and interpretnumbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate with guests and employees.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to develop subordinates to enhance advancement in the hotel andcompany.
• Ability to analyze complex statistical data and make judgmentsaccordingly.
• Ability to effectively deal with internal and external customers, someof whom will require high levels of patience, tact and diplomacy to defuseanger, collect accurate information and resolve conflicts.

Salary will be based on experience.

• Personal Days
• Health Care Insurance
• Additional Insurance
• 401K
• All your information will be kept confidential according to EEO guidelines.