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Hotel GXP Coordinator — Guest Experience Lead
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-08-28
Listing for:
Marriott Miami Dadeland
Full Time
position Listed on 2026-08-28
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management
Job Description & How to Apply Below
Marriott Miami Dadeland oversees GXP platform usage across the hotel to manage guest inquiries via chat and ensure timely closure of CEC cases. You will coordinate with Bellperson, Housekeeping, Engineering, F&B, and Loss Prevention to resolve guest requests and follow up to guarantee satisfaction.
As a GXP champion, you will train and motivate colleagues, drive compliance with Marriott standards, and foster collaboration to enhance guest experiences and service quality.
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