Floor Manager

Floor Manager
- Experiential Hospitality / Elevated Dining The Mexican
- Miami, FL THE BASICS

POSITION TITLE:

LOCATION:

Miami, FL (On-Site Required)

The Mexican is a high-energy, elevated dining concept blending premium culinary execution with a vibrant, experiential atmosphere. Backed by an experienced ownership group with strong corporate infrastructure and operational support, the brand is scaling across key markets, with Miami positioned as a flagship expansion location.

The concept is defined by:

• Strong brand identity and "vibe-driven" hospitality
• High check averages and fast-paced service environment
• A culture rooted in execution, accountability, and team alignment
• Emotional hospitality centered around warmth, energy, and genuine guest connection

This is not traditional fine dining. This is modern, experiential hospitality where service precision meets culture, energy, and brand storytelling.

Hospitality at The Mexican is rooted in creating an environment where guests feel welcomed, cared for, and emotionally connected to the experience. Leadership believes the best hospitality feels personal - more like welcoming family into your home than simply serving tables.

The organization is currently in a critical growth and operational refinement phase, requiring leaders who can help stabilize execution while preserving the culture and energy of the brand.

This is a highly collaborative environment where hospitality instincts, floor awareness, emotional intelligence, and leadership presence are valued just as highly as technical operational capability.

The Floor Manager role is a critical front-of-house leadership position responsible for orchestrating service and ensuring a seamless, high-quality guest experience during peak operations.

This individual will serve as the on-floor commander of service, balancing operational discipline with hospitality presence. Reporting into senior leadership (AGM/GM), the Floor Manager will be instrumental in:

• Driving service execution in a high-volume, high-expectation environment
• Elevating guest experience through active engagement and real-time problem solving
• Reinforcing team culture, accountability, and consistency across shifts
• Helping establish stronger operational consistency during a period of rapid growth and expansion

The Floor Manager will play a key role in strengthening training execution, operational communication, and service standards while maintaining the hospitality DNA of the brand.

This is a hands-on, highly visible leadership role requiring operational rigor, emotional intelligence, urgency, and strong hospitality instincts.

• Act as the primary orchestrator of floor operations, ensuring pacing, timing, and service flow meet brand standards
• Maintain awareness of floor energy, table pacing, staffing deployment, and operational flow throughout service
• Anticipate operational bottlenecks and proactively adjust execution in real time

• Conduct consistent table touches and oversee guest recovery efforts
• Ensure a premium, memorable, hospitality-forward experience for all guests
• Address service issues immediately with professionalism, urgency, and warmth
• Maintain a highly visible presence on the floor throughout service

• Support, mentor, and hold front-of-house staff accountable while fostering a collaborative, team-oriented environment
• Lead through example by actively supporting the team during service
• Help reinforce a positive, energetic, hospitality-first culture
• Coach team members on service standards, communication, and guest engagement

• Ensure adherence to SOPs, cleanliness standards, and execution protocols across all service touchpoints
• Help reinforce consistency and accountability across shifts while maintaining flexibility within a fast-paced environment
• Balance process discipline with hospitality instinct and guest experience priorities

• Partner closely with kitchen and bar leadership to ensure seamless food and beverage delivery
• Maintain strong FOH/BOH communication…