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Supervisor Housekeeping
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-09-01
Listing for:
Resorts World New York City
Full Time
position Listed on 2026-09-01
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Housekeeping
Job Description & How to Apply Below
- Open housekeeping: check rooms inventory, assign rooms to room/suite attendants.
- Inspect rooms, complete reports, verify status reports; report clean suites to hotel from desk and/or load into automated property management systems.
- Supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
- Report status and/or discrepancies of rooms
- Monitor stock rooms and carts and designated inventories.
- Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
- Perform Room Attendant and/or Houseperson duties, as needed
- Assist in performance evaluations of Room Attendants and Housepersons, as needed
- Respond to special guest requests in a timely, friendly and efficient manner
- Responsible for providing initial, ongoing, refresher, and development training for all Room Attendants.
Description ESSENTIAL DUTIES & RESPONSIBILITIES
- Open housekeeping: check rooms inventory, assign rooms to room/suite attendants.
- Inspect rooms, complete reports, verify status reports; report clean suites to hotel from desk and/or load into automated property management systems.
- Supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
- Report status and/or discrepancies of rooms
- Monitor stock rooms and carts and designated inventories.
- Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
- Perform Room Attendant and/or Houseperson duties, as needed
- Assist in performance evaluations of Room Attendants and Housepersons, as needed
- Respond to special guest requests in a timely, friendly and efficient manner
- Responsible for providing initial, ongoing, refresher, and development training for all Room Attendants.
- Provide customer service to guests (internally/externally), including information about the hotel services, activities, and local attractions.
- Promote team member loyalty and empowerment.
- Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas
- Read, write, and speak English fluently. Knowledge of other languages, especially Spanish is a plus.
- Knowledge of inventories, scheduling and productivity.
- High school math level required
- Ability to communicate effectively with the public and other team members verbally and in written form
- Ability to inspect 25 to 80 rooms per day
- Ability to clean rooms, when needed
- Physically able to move and/or operate large objects, such as: maid carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory
- Ability to follow and enforce all hotels standards, including safety procedures/standards and able to recognize and act in emergency situations.
- Knowledge of and ability to operate computer.
- High School graduate or equivalent preferred
- At least 2 years of housekeeping supervisory experience in hotel preferred
- Four or more years hotel housekeeping experience.
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