Front Desk Agent

Job Title Front Desk Agent Department Front Office Reports To Front Office Manager FLSA Status Non Exempt SUMMARY The Front Desk Agent provides superior guest services including check incheck out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly and professional manner

Welcome and greet guests as they arrive and check them into their rooms

Answer phone calls and respond to guest inquiries

Handle guest complaints and resolve issues in a timely and professional manner informing andor involving management if needed

Process payments and maintain accurate guest records

Balance cash drawer by counting cash at the beginning and end of work shift

Monitor lobby and work area to determine customer flow

Know all essential aspects of our business operations

Assist guests with luggage and other requests when necessary

Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly

Maintain a clean and organized front desk area Provide information about hotel amenities local attractions and restaurants

Upsell hotel services and amenities to guests

Ensure guest satisfaction throughout their stay

Work collaboratively with other staff managers and resources

Perform any other duties requested by Management This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area You will be responsible for greeting visitors assisting with directions and providing top tier customer service Greet visitors warmly and professionally as they enter the building

Provide accurate information about amenity locations

Answer questions and direct guests to the appropriate location within the hotel

Maintain the lobby area by ensuring it is clean organized and presentable always

Handle inquiries from visitors in a friendly and professional manner

Coordinate with facilities or maintenance teams for any issues related to the lobby or building

Promote a positive company image through exceptional customer service and professionalism

Proven experience preferred a minimum of 1 year as a Front Desk Agent or in a similar role preferably in the hospitality industry

Knowledge of reservation and front desk systems

Good problem solving skills

Strong customer service skills

Excellent communication skills

Ability to multi taskflexibility to work different shifts including weekends and holidays

High School degree GED or Equivalent

Excellent verbal communication skills in English and Spanish preferred

Excellent verbal communication skills with the ability to interact effectively with guests associates and external partners

Ability to work well under pressure and respond quickly and effectively to emergency situations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Prolonged periods standing at the front desk and working on a computer or walkingsitting

Must be able to lift up to 15 pounds at times

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing this job the employee must frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions The noise level in the work environment may range from moderate to loud The above job description describes the primary duties and qualifications for this position The company reserves the right to modify add or remove duties and other duties as necessary The candidate for this position is an at will employee and subject to termination with or without cause or notice